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Inspection Summary

Overall summary & rating


Updated 6 April 2019

About the service: Merrimore House provides accommodation, care and support for up to six people with a learning disability. It is a three-storey house in Hunstanton. There were four people living at the service on the day of inspection.

The service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion.

People’s experience of using this service:

¿ People were very positive about Merrimore House and liked living there. Comments included, “I definitely like living here,” and, “I’m really happy living here.”

¿ People were protected from avoidable harm and abuse. Action was taken to reduce the risks to people.

¿ The environment was monitored and was safe for people to live in.

¿ People received their medicines when they needed them.

¿ Staff were recruited safely and staffing levels were sufficient to meet people’s needs.

¿ Staff were knowledgeable and were kind, caring and patient.

¿ People were treated with dignity and respect.

¿ Staff knew people well and had developed meaningful relationships with them. Support was provided in a person-centred way based on people’s preferences.

¿ People were supported to manage their health and there were links with other services to ensure that individual health needs were met.

¿ The outcomes for people using the service reflected the principles and values of ‘Registering the Right Support’. People were supported to be as independent as possible and participated actively within their local community.

¿ People were supported to have maximum choice and control in their lives and staff supported them in the least restrictive way.

¿ People could take part in a range of activities, work and educational opportunities which promoted their wellbeing.

¿ Quality assurance processes were in place and actions were taken to address any issues identified.

¿ The service continued to be well managed and staff felt supported.

Rating at last inspection: Good ( report published 8 July 2016)

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor all intelligence received about the service to ensure the next planned inspection is scheduled accordingly.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 6 April 2019

The service was safe.

Details are in our Safe findings below.



Updated 6 April 2019

The service was effective.

Details are in our Effective findings below.



Updated 6 April 2019

The service was caring.

Details are in our Caring findings below.



Updated 6 April 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 6 April 2019

The service was well-led.

Details are in our Well-Led findings below.