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Midas Care Solutions Ltd Requires improvement

Reports


Inspection carried out on 11 June 2019

During a routine inspection

About the service

Midas Care Solutions Ltd is a domiciliary care agency providing personal care to people living in their own homes in the community. Midas Care Solutions Ltd provides personal care to people with dementia, learning disabilities, physical disabilities, sensory impairments, younger adults and older people. At the time of the inspection, seventeen people were using the service for personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Audit systems in place to check the quality of the service were not always effective. People and their relatives were encouraged to share feedback and engage with the service. Staff felt supported and listened to.

Mental capacity assessments were not always completed effectively. This meant people may not have always been supported to have maximum choice and control of their lives and staff may not have always supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice

Systems were in place to protect people from abuse and staff understood them. Processes were in place to ensure staff were recruited safely. Risk was managed and reviewed to ensure people were kept safe.

People’s needs and choices were assessed and promoted effectively. Staff were skilled and had the knowledge to deliver effective care. Staff worked well together and with healthcare professionals to effectively meet people’s needs.

People were supported by kind and caring staff who displayed empathy and compassion. People and their relatives were encouraged to be involved in making decisions about their care. People were supported by staff who respected their privacy and dignity and promoted their independence.

People were supported by staff who understood their preferences and individual communication needs. People’s concerns and complaints were listened to, investigated and responded to appropriately.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

This service was registered with us on 12 January 2017 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.