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The local authority has identified this service as suitable to care for people discharged from hospital with a positive coronavirus (COVID-19) test result. We have checked it meets the infection prevention and control standards we expect. Find out more about these checks

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 6 November 2020

St. Giles Care Home provides personal and nursing care to a maximum of 66 younger adults, older adults, people living with dementia, people with physical disabilities, people with mental health conditions and people with sensory impairments. At the time of our visit 61 people lived at the home.

We were assured that this service met good infection prevention and control guidelines as a designated care setting. We found the following examples of good practice.

• A self-contained unit within the home could care for people safely who had tested positive for Covid-19 in hospital and needed to transfer to a care home under the Winter Discharge Designation Settings scheme.

• Staff were deployed to work solely within the unit. They did not work in other health or social care services which reduced the risk of cross transmission.

• The registered manager had won a local ‘excellence in care’ award and had been named a ‘Covid Hero’ in July 2020 for their contribution to meeting the needs of people who had tested positive for Covid -19.

• Specialist cleaning equipment had been purchased and was used to deep clean the environment. Items that were difficult to clean were sanitised effectively which reduced the risk of cross infection.

• Risk assessments were completed to ensure visits with people could be undertaken safely during the pandemic. Visits were booked and times were staggered to avoid potential infection transmission.

• Staff had been supported in a variety of ways including being taught simple techniques and coping strategies to manage their levels of anxiety during lockdown.

Inspection areas



Updated 6 November 2020

We were assured the service were following safe infection

prevention and control procedures to keep people safe.



Updated 21 April 2018

The service was effective.

People were supported by staff who received training and on-going support to enable them to provide good quality support.

Staff were knowledgeable about people�s support needs and sought consent before providing care.

People had a choice of meals and drinks and were supported to access external health professionals to support their wellbeing.



Updated 21 April 2018

The service was caring.

People�s needs were met by staff who were caring in their roles and respected people�s dignity and privacy.

People were involved in planning their care and said staff respected their choices.

Relatives were free to visit whenever people wanted them to and felt listened to.



Updated 21 April 2018

The service was responsive.

Staff were knowledgeable about people�s care needs and preferences in order to provide a personalised service.

People chose how they spent their day and were supported to enjoy a range of activities.

People and relatives felt supported by staff to raise any comments or concerns about the service.


Requires improvement

Updated 21 April 2018

The service was not consistently well-led.

The provider had systems in place to check and improve the quality of the service provided. These systems had not consistently identified that action was required to ensure peoples care plans reflected their current care needs and further improvements could be made to the management of medicines.

Staff felt supported by the management team; were clear on their roles and responsibilities and said the registered manager had a clear vision on improvements for the home.