Clare Court Care Home

Updated 9 July 2025

Date of assessment 19 August to 12 September 2025. The purpose of the assessment was to review the progress of the service following the five breaches of regulation found at our last assessment in September 2023. Following our last assessment, we imposed conditions on the registration of the service indicating what assurances the provider needed in order to meet the regulatory requirements. At the 2023 assessment we found breaches of regulation regarding the systems in place to ensure people’s care was safe, how people were protected from potential abuse and neglect. A lack of person-centred care, concerns about the safe and adequate staffing levels and governance systems. At this assessment we found significant improvements in how care was personalised to meet people’s needs. We found systems in place to protect people from the risk of abuse and neglect were effective. We found the provider was monitoring staffing levels to ensure people were supported by adequate numbers of suitably trained staff. The service was no longer in breach of regulation in these areas. However, we found some concerns about planning for fire emergencies and how the administration of specific medicines was checked for safety. We also found some people’s records for what they had eaten were not accurate and a known risk for one person had not been mitigated as it should have been. This meant the service remained in breach of regulations relating to the safety systems and governance of the service.

We saw an overall improvement in the cleanliness and presentation of the home. The standard of people’s care plans to guide staff was much improved. Guidance was specific and personalised to people’s needs and wishes. We saw positive and kind care interactions from staff.

Updated 9 July 2025

We gained information about the views and experiences of people using the service and their loved ones in a number of different ways. We used an Expert by Experience who had experience of caring for people living with dementia. They spoke with people and relatives during our visits and also made telephone calls to relatives. We made observations during our visits and also spoke with staff and reviewed care records. This helped us gather information about the experiences of people who may struggle to communicate verbally with us. People told us they were happy living at Clare Court Care Home. They spoke positively about the staff who cared for them. One person said, “They are all very pleasant here and they look after us.” Relatives told us they could see improvements in the care provided to their loved ones. One relative said, “It has improved quite a lot since the last inspection.” Another told us, “It’s definitely improved… I’m happy with everything at the moment.” We received mixed views about staffing levels in the home. Some people and relatives felt the numbers of staff available were sufficient, others were concerned that more staff were needed, particularly during busier times. We also received mixed views about the quality of the meals. Some people enjoyed the food, whilst others felt the quality could be improved. People told us they had choice and control over their day to day lives. They told us staff respected their wishes and generally knew their needs well. People spoke positively about the staff and the management team. Some relatives were concerned that newer staff needed more training and experience. However, they felt the longer standing staff were very good. Everyone we spoke with felt the care provided was safe. No relatives had safety concerns about their loved ones. People and relatives commented specifically on the improvement in activities provided. They felt there was more to do, including trips out and events planned. People told us they participated in the planning of their care, as did their loved ones.