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Inspection Summary


Overall summary & rating

Good

Updated 24 November 2017

We undertook an unannounced inspection of Langley House on 23 October 2017, which is registered to provide accommodation for up to 25 elderly people, some of whom have dementia. At this inspection there were 25 people living in the home.

At the last inspection on 23 and 24 July 2015 the home was rated ‘Good’. At this inspection we found the home remained ‘Good’.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the home. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the legal requirements in the Health and Social Care Act 2008 and the associated regulations on how the home is run.

Risks had been identified and assessed, which provided information to staff on how to mitigate risks to keep people safe. Medicines were being managed safely. There were sufficient staffing levels to support people. Premises safety checks had been carried out to ensure the premises was safe. Staff had been trained in safeguarding adults and knew how to keep people safe.

Staff had the knowledge, training and skills to care for people effectively. Staff received regular supervision and support to carry out their roles. People had choices during meal times and were supported with meals when required. People and relatives told us people enjoyed the food. People’s weights were regularly monitored and referrals made to health professional if there were concerns with people’s weight. People had access to healthcare services.

People and relatives told us that staff were friendly and caring. Our observations confirmed this. People were treated in a respectful and dignified manner by staff who understood the need to protect people's human rights. People had been involved with making decisions about their care.

People received care that was shaped around their individual needs, interests and preferences. Care plans were person centred and staff knew how to provide person centred care to people. People and relatives were aware of how to make complaints if they wanted to and staff knew how to manage complaints.

Staff felt well supported by the management team. People, relatives and health professionals were complimentary about the management of the home. Quality assurance and monitoring systems were in place to make continuous improvements.

Inspection areas

Safe

Good

Updated 24 November 2017

The home remains Good.

Effective

Good

Updated 24 November 2017

The home remains Good.

Caring

Good

Updated 24 November 2017

The home remains Good.

Responsive

Good

Updated 24 November 2017

The home remains Good.

Well-led

Good

Updated 24 November 2017

The home remains Good.