20 June 2013
During a routine inspection
People were asked to give consent and were involved in the decisions about the care and support they received. People told us that they were asked for consent before any care took place and their wishes respected. One person said, "Since I have been here I have been fully supported by all the staff. Everyone listens and pays attention to my opinion".
People told us that they received the care and support they needed to remain well and healthy. We found records to show how people's health needs were supported and that the service worked closely with health and social care professionals to maintain and improve people's health and well-being.
We observed that the provider had provided an environment that was suitably designed and adequately maintained. The home was clean and free from offensive odours.
Staff were supported and supervised to undertake their roles effectively and safely. People told us they thought the staff were very good and knew what they were doing. One person told us, 'I haven't got one bad thing to say about the staff'.
Systems were in place to monitor the service that people received to ensure that the service was satisfactory and safe.