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Inspection Summary


Overall summary & rating

Good

Updated 15 July 2021

About the service

Profad Care Agency is a domiciliary care agency which provides personal care and support to people living in their homes. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. Not everyone who used the service received personal care. At the time of our inspection the provider was supporting 94 people in the London Borough of Southwark.

People’s experience of using this service

Risks to people’s health and wellbeing were identified and effective measures put in place to mitigate these. Staff had a good understanding of safeguarding and whistleblowing procedures and knew how to report any concerns they had with people’s safety. People’s medicines were managed safely by staff who had received the relevant training. The provider followed safe recruitment processes. There were safe infection control procedures to reduce the risks associated with the Covid-19 pandemic. The provider had not identified some issues with timekeeping that we found in the electronic care monitoring (ECM) system data we reviewed. We have made a recommendation about improving the way the system is monitored.

The provider had made improvements to the quality assurance and auditing processes since the last inspection and there was an effective system in place to ensure? safe care was maintained. People told us they received the care and support they needed, and managers regularly checked on them to make sure they were happy with their service. We received comments such as, “I wouldn’t hesitate in recommending the agency” and “They are very efficient and caring. They care about our welfare.” The provider worked in partnership with other professionals to plan and deliver care. One professional told us, “Our recent experience with this provider is excellent.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 29 January 2018)

Why we inspected

This was a planned inspection based on the previous rating. The overall rating for this service has remained good.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 15 July 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 15 July 2021

Caring

Good

Updated 15 July 2021

Responsive

Good

Updated 15 July 2021

Well-led

Good

Updated 15 July 2021

The service was well-led.

Details are in our well-led findings below.