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Archived: Direct Health (Coventry)

Reports


Inspection carried out on 14 January 2013

During a routine inspection

We spoke with four people who used the service. They told us they were pleased with the service being provided by Direct Health (Coventry). They told us staff were well trained and understood their care needs. Typical comments given to us were, �The lady who comes in is absolutely marvellous�, �They treat x with dignity and respect�, �My regular carers are really good�they have it (care) down to a fine art.�

We spoke with four staff care staff and three office staff. Care staff told us they had received good training to support them in providing care to people using the service.

We looked at the care records of three people using the service. We were satisfied they provided staff with the information they needed to understand the care requirements of people and to ensure care was delivered safely.

We checked the medicines policy of the service and how this was put into practice. We were satisfied staff had a good understanding of the policy, and administered medicines safely.

We looked at the way the service managed complaints. The service had received one formal complaint during 2012. We were satisfied this had been investigated appropriately. The service also had good systems in place to identify and act on any informal concerns raised.

We looked at recruitment practice. The service undertook relevant checks to ensure staff were safe to work with people using the service.