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Cotswold Carers Ltd Good Also known as Cranfield

Inspection Summary


Overall summary & rating

Good

Updated 30 March 2019

About the service: Cotswold Carers Ltd provides personal care and support to people living in their own home. At the time of the inspection, the service was supporting 10 people who required personal care.

For more details, please see the full report which is on CQC website at www.cqc.org.uk

People’s experience of using this service:

• People and their relatives told us they were happy with the service they received and felt safe amongst the staff who supported them.

• People highly praised the caring nature of staff and told us staff were polite and they respected their dignity and privacy. Relatives also confirmed that they were extremely happy with the service provided by Cotswold Carers Ltd.

• People were involved in the assessment of their care and staff always asked for people’s consent before they supported them.

• People were encouraged to retain their independence and make decisions about their care.

• People’s care plans provided staff with the information they needed to support people and the management of people’s individual risks.

• A consistent staff team ensured people received care from staff who were familiar with their needs.

• Improvement had been made to the records relating to the recruitment of staff.

• People received their medicines in a safe and timely manner and were referred to health care services when their needs changed.

• Staff were trained and supported to carry out their role and were knowledgeable about good care practices and their responsibilities to protect people from harm and abuse.

• Improvement had been made in the management and quality assurance systems to monitor the quality of the service. However, improvement was needed in the effectiveness of the monitoring of the management of people’s medicines.

Rating at last inspection: At the last inspection the service was rated: Requires Improvement (Last report was published on 28 February 2018). Following the last inspection, the provider provided us with an action plan on how they would meet the breach of regulations relating to the recruitment of staff.

Why we inspected: This was a planned inspection based on the previous rating at the last inspection. We also followed up on the actions taken by the provider to meet the breach of regulations at our previous inspection.

Follow up: The rating of this inspection and the information and intelligence that we receive about the service will determine the timeframe of our next inspection.

Inspection areas

Safe

Good

Updated 30 March 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 30 March 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 30 March 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 30 March 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 30 March 2019

The service was not always well-led.

Details are in our Well-Led findings below.