Updated 12 July 2019
Square Health is registered with the CQC as an independent health care provider. The service is a digital service which operates from the head office in Windsor, Berkshire:
Square Health Ltd
Doctors Chamber
Crown House
William Street
Windsor
Berkshire
SL4 1AT
The website can be accessed at .
Square Health is registered for the following regulated activities:
- Diagnostic and Screening.
- Treatment of Disease, Disorder or Injury.
- Transport services, triage and medical advice provided remotely.
Patients are not seen at this location as all consultations are undertaken remotely. The service offers a GP remote consultation service to patients who have private health insurance with a specific company. The consultations are accessed and booked through a mobile application and are conducted via a video call.
The opening hours of the service are Monday to Friday 8am to 7pm and Saturday 9am to 1pm.
As well as GP consultations the service refers patients directly to other private services as required.
How we inspected this service
Before the inspection we gathered and reviewed information from the provider. During this inspection we spoke to the Registered Manager, the clinical lead, two GPs and members of the management and administration team.
To get to the heart of patients’ experiences of care and treatment, we ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.