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Archived: Angels Community Homecare Services

The provider of this service changed - see old profile

The provider of this service changed - see new profile

Reports


Inspection carried out on 15 December 2011

During an inspection to make sure that the improvements required had been made

We spoke to four people who use the service, two relatives, and three staff.

People and their relatives told us they felt comfortable approaching the manager with any concerns. One relative told us, “Since the manager started some stability has been achieved and things have improved.”

People told us they were happy with the care that was provided. One person said, “They have treated me like my own daughter would.”

People told us that the senior care staff sometimes went to observe the care staff at work. One person said, “The senior carer came just yesterday.” This means that senior care staff are monitoring the quality of care.