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Archived: Angels Community Homecare Services

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Inspection report

Date of Inspection: 15 December 2011
Date of Publication: 2 March 2012
Inspection Report published 2 March 2012 PDF | 43.04 KB

Overview

Inspection carried out on 15 December 2011

During an inspection to make sure that the improvements required had been made

We spoke to four people who use the service, two relatives, and three staff.

People and their relatives told us they felt comfortable approaching the manager with any concerns. One relative told us, “Since the manager started some stability has been achieved and things have improved.”

People told us they were happy with the care that was provided. One person said, “They have treated me like my own daughter would.”

People told us that the senior care staff sometimes went to observe the care staff at work. One person said, “The senior carer came just yesterday.” This means that senior care staff are monitoring the quality of care.