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Active Support Service Ltd Good

This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 9 August 2019

About the service

Active Support Service Ltd is a domiciliary care agency providing support and/or personal care to people who live in their own homes. At the time of the inspection, 12 people were receiving personal care from the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received safe care and were protected against avoidable harm, abuse, neglect and discrimination. Risks to people’s safety were assessed and strategies were put in place to reduce the risks.

Safe recruitment practices ensured only suitable staff worked at the service and staff were employed in sufficient numbers to meet people’s needs.

Where the provider took on the responsibility, people’s medicines were safely managed.

Staff received training that enabled them to have the skills and knowledge to provide effective care.

Staff received ongoing support from the registered manager and wider management team.

Where the provider took on the responsibility, people were supported to maintain good nutrition and hydration.

People were treated with kindness, compassion and respect.

Staff encouraged people to maintain their independence, and supported people to access the community and pursue their interests.

Care plans reflected people’s individual needs and preferences, and were updated as required.

People and their relatives told us they were involved in the care planning and reviews of their care.

People's needs were assessed, and the care provided met their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

Systems were in place to continuously monitor the quality of the service.

The service worked in partnership with outside agencies.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 1 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 9 August 2019

The service was safe.

Details are in our safe findings below.



Updated 9 August 2019

The service was effective.

Details are in our effective findings below.



Updated 9 August 2019

The service was caring.

Details are in our caring findings below.



Updated 9 August 2019

The service was responsive.

Details are in our responsive findings below.



Updated 9 August 2019

The service was well-led.

Details are in our well-Led findings below.