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Archived: Right at Home Central London

Overall: Good read more about inspection ratings

Second Floor, 58 Broadwick Street, London, W1F 7AH (020) 3441 4160

Provided and run by:
BJP McMorrine Limited

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

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Background to this inspection

Updated 1 May 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was a routine first inspection of the service since the provider registered in February 2017.

We inspected Right at Home Central London on 26 and 27 February 2018. We gave 48 hours’ notice of the inspection because staff could be out of the office supporting staff or visiting people in their homes and we needed to be sure that someone would be in. The inspection was announced on the first day and we told the provider we would be returning to continue with the inspection for a second day.

The inspection was carried out by one adult social care inspector. An expert by experience made telephone calls and spoke with two people and one relative to seek their views about their experience of using the service. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

We checked information that the Care Quality Commission (CQC) held about the service including any notifications sent to CQC by the provider. The notifications provide us with information about changes to the service and any significant concerns reported by the provider. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

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We visited the office location and spoke with the compliance manager, the managing director and owner and the registered manager. We reviewed five people’s care files and two people’s medicines records. We also checked four staff training and recruitment records, quality audits, minutes of meetings and some of their key policies and procedures.

After the inspection we made telephone calls and spoke with 10 care workers and managed to speak with three of them to obtain their views about the service.

Overall inspection

Good

Updated 1 May 2018

This inspection took place on 26 and 27 February 2018 and was announced. We gave the provider 48 hours’ notice of the inspection visit because the manager could be out of the office supporting staff or providing care. We needed to be sure that they would be in. This was our first inspection of the service since the provider registered with the Care Quality Commission (CQC) in February 2017.

Right at Home Central London is a domiciliary care agency that provides personal care to people living in their own houses and flats in the community. It provides a service to adults and younger people with physical disabilities, sensory impairments and people living with dementia. At the time of the inspection eight people were using the service.

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The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were helped by staff to prepare their meals and were sufficiently supported with their nutrition and hydration. Medicines were safely managed and the staff who administered medicines had been trained to do so. The registered provider worked together with health professionals to ensure appropriate health provision was accessed by people.

Recruitment checks were carried out on staff before they were employed by the provider. There were enough staff deployed to meet people’s needs. Staff received training and briefings on equality, diversity and human rights which provided them with the skills and knowledge to carry out their roles. Staff received support from the registered manager and had the opportunity to discuss their individual performance needs during supervisions and appraisals.

People told us that staff were caring, respectful and courteous. Staff knew people well, what they liked and how they wanted to be cared for. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Information about safeguarding was in place and staff understood how to recognise signs of abuse and knew whom they would report their concerns to. Risks had been assessed and reviewed when people’s needs had changed.

People’s needs were responded to and care tasks were carried out thoroughly by staff. Care plans contained person centred information to support people with their individual needs and their needs were being met. People knew how to raise a complaint and these had been investigated and resolved. The provider was not currently supporting people who were at the end of their end of life but there were plans in place to provide end of life care training for staff so that they could provide this support if required.

People, their relatives and care workers told us the service was well run. Feedback was sought from people to improve the quality of care. The provider worked in partnership with other health care providers and held memberships with a number of professional organisations. Audits to monitor the quality of the service provided were completed and identified the areas that required improvement. Actions were put in place to address these issues.