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Archived: Community Support Services Central Also known as Phone 2476288

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Inspection report

Date of Inspection: 13 February 2013
Date of Publication: 22 March 2013
Inspection Report published 22 March 2013 PDF | 76.76 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 February 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

People we spoke with told us they were happy with the care being provided. They also told us staff were knowledgeable and skilled and they had no concerns with their conduct and behaviour.

Staff spoken with told us they were happy with the level and standard of training provided. They said it helped them to understand the individual needs of people and kept them up to date with new ways of working. They told us they felt well supported by the management team and enjoyed working for the service.

All new staff completed an induction training programme that took into account recognised standards within the care sector which was relevant to their workplace and their roles.

Staff were required to attend mandatory training courses including moving and handling, health and safety, infection control and safeguarding vulnerable people. There were systems in place to ensure staff attended and updated their knowledge base.

Records looked at showed individual staff training and personal development needs were identified during their formal one to one supervision meeting with their line manager.

Care workers were regularly kept up to date with any changes in policies and procedures and any issues that might affect the running of the service or the care and support people received.