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Archived: Community Support Services Central Also known as Phone 2476288

Reports


Inspection carried out on 13 February 2013

During a routine inspection

People told us that they were happy and satisfied with the care and support they received. This was because people were treated with respect and supported in meting their care needs, whilst maintaining their independence. Comments made to us during the inspection included, “Staff are excellent.” People said their care workers were reliable and professional.

People told us the staff were on time and stayed for the agreed length of time. People said they felt able to tell staff if they required any changes to the way in which they were cared for.

People who used the service said they felt safe and would feel comfortable discussing concerns with staff and the manager.

The provider and staff were aware of their responsibilities regarding protecting people from abuse. Staff told us they knew how to raise concerns.

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was delivered.

The provider had quality assurance systems in place to check the quality of the service being delivered was meeting people’s needs.