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Archived: Community Support Services Central Also known as Phone 2476288

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Inspection report

Date of Inspection: 13 February 2013
Date of Publication: 22 March 2013
Inspection Report published 22 March 2013 PDF | 76.76 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 February 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

The provider had an up to date safeguarding and whistle blowing policies. These were available to all staff. All staff were also given a Community Support Service staff handbook when they started employment. This gave information about the code of practice, confidentiality, working practices and health and safety.

We looked at the training records and saw that staff had completed safeguarding training. We spoke with four staff who told us they had all received safeguarding training in 2012.

Staff we spoke with were aware of appropriate actions to take if they suspected someone they provided care to was being abused. Staff said they would always report concerns to their supervisor and were confident that they would be taken seriously and action would be taken to resolve the matter.

All of the staff we spoke with were aware of their responsibilities to report poor practice.

The provider responded appropriately to any allegation of abuse. Our records showed that the provider had notified us and the local authority of safeguarding incidents. We saw that the correct procedures had been followed.

We saw information on the staff records that showed Criminal Records Bureau (CRB) checks had been completed. This meant that the provider ensured that the staff they employed were safe to work with vulnerable people.