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Inspection Summary

Overall summary & rating


Updated 14 December 2019

About the service

Willow Brook Care Home is a residential care home providing personal care to 26 people aged 65 and over at the time of the inspection. Willow Brook Care Home accommodates up to 49 people in one adapted building.

People’s experience of using this service and what we found

People spoke positively about the staff who supported them. People said staff treated them with respect, and relatives confirmed this. People said they were involved in discussing their care and support. Relatives felt informed about their family member’s care. Staff respected people's right to confidentiality.

People and their relatives felt the service was safe. Staff understood how to recognise and report concerns or abuse. People’s needs were assessed, and any risks associated with health conditions documented and reviewed regularly. Risks associated with the service environment were assessed and mitigated. There were enough staff to meet people’s needs. People received their prescribed medicines safely. People were protected from the risk of infections. Accidents and incidents were reviewed and monitored to identify trends and to prevent reoccurrences.

People's needs and choices were assessed in line with current legislation and guidance in a way that helped to prevent discrimination. People were supported to have a varied diet that gave them enough to eat and drink. People were supported by staff to access healthcare services. The provider had taken steps to ensure the environment was suitable for people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives were positive about the support they had to take part in activities. People’s care was reviewed regularly with them and their relatives, and care plans were updated to reflect any changing needs. The provider had a system in place to respond to complaints and concerns.

People and relatives felt the service was well-led. Staff felt supported in their work, and there was a positive team attitude. The registered manager and provider understood their roles and responsibilities in relation to managing a registered care home. People said they felt involved in the home life and what went on there. Staff had developed links to other resources in the community to support people's needs and preferences.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (report published 31 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 14 December 2019

The service was safe.

Details are in our safe findings below.



Updated 14 December 2019

The service was effective.

Details are in our effective findings below.



Updated 14 December 2019

The service was caring.

Details are in our caring findings below.



Updated 14 December 2019

The service was responsive.

Details are in our responsive findings below.



Updated 14 December 2019

The service was well-led.

Details are in our well-Led findings below.