• Doctor
  • GP practice

Helix Medical Centre

Overall: Good read more about inspection ratings

Parsonage Surgery, Herts & Essex Hospital, Cavell Drive, Bishops Stortford, Hertfordshire, CM23 5JH (01279) 594450

Provided and run by:
Helix Medical Centre

Important: The provider of this service changed - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Helix Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Helix Medical Centre, you can give feedback on this service.

8 January 2020

During an annual regulatory review

We reviewed the information available to us about Helix Medical Centre on 8 January 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

10 May 2018

During a routine inspection

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Parsonage Surgery on 10 May 2018 as part of our regulatory functions.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff had the skills, knowledge and experience to carry out their roles.
  • Staff involved and treated patients with compassion, kindness, dignity and respect. Results from the latest National GP Patient Survey showed patients were satisfied with their interactions with reception staff and consultations with GPs and nurses.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • There were clear responsibilities, roles and systems of accountability to support good governance and management. However, at the time of inspection the practice did not have clear records of staff vaccinations, a system to ensure non-clinical staff members were aware of risks to patients from sepsis and the practice did not have a clear arrangements in place to review the emergency medicines stocked.

The areas where the provider should make improvements are:

  • Complete the review of the immunisation status of all staff members and ensure a documented process to evidence compliance.
  • Review the process in place to ensure all relevant staff members are aware of risk to patients, such as sepsis.
  • Review the suitability of emergency medicines stocked at the practice.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice