The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: The City Walk-in Clinic

Renown House, 33-34 Bury Street, London, EC3A 5AR (020) 7101 0355

Provided and run by:
Dr Enam Abood

Important: The provider of this service changed. See new profile

All Inspections

17 July 2013

During a routine inspection

We spoke with three people who used the service, two GPs, the practice manager, and medical administrator. All the people we spoke with told us they were pleased with their care and treatment. One person said, "it's great, they take their time to find out what your needs are." Another person told us, "they explained what the clinic could do and not do, they gave me options."

There were systems in place to ensure people understood practices and procedures before they gave their consent, which meant people were able to make informed decisions about their care and treatment.

Care was planned in a way to ensure people's safety. People were provided with post treatment advice and information. There were procedures in place to deal with medical emergencies.

The clinic was clean and well maintained. There were systems in place to reduce the risk of infection.

There was a complaints policy in place and people were given information on how to provide feedback about the service. We saw written feedback from people which was positive about the service.

31 August 2012

During a routine inspection

We visited the City Walk-In Clinic on 31 August 2012 and spent the day at the service. We spoke with two people using the service.

One person told us: 'This is my second visit and it has all been good. Everyone is very helpful and it is all very quick and convenient. I get seen on time and this is a clean and comfortable environment'.

The other person told us: 'I looked up a few places on the internet before choosing here. I liked the friendly and efficient approach when I telephoned for an appointment. I am very happy with this place and will continue to use this service'.

People told us they were treated with respect and their dignity was promoted. The quality of the care and treatment was described as being good, particularly the efficient appointment system and the prompt delivery of the results of blood tests and other investigations.

People said they felt safe at the clinic and they had confidence in the knowledge and skills of staff. The service asked for their views.