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Cornerstones Supported Living Services Head Office Good

Inspection Summary


Overall summary & rating

Good

Updated 27 September 2018

This comprehensive inspection took place on 15 and 16 August 2018 and was announced.

Cornerstones Supported Living Services Head Office, provide supported living services for seven people in five different locations. This service provides care and support to people living in five ‘supported living’ settings, so that they can live in their own home as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. Registering the Right Support CQC policy

People were safeguarded and staff knew how to recognise the signs of abuse and how to address any concerns they had. People had risks assessed which balanced their rights to freedom as well as keeping them safe. People’s medicines were managed safely.

Staff understood the principles of the Mental Capacity Act (2005) and how to apply its principles when supporting people. Staff were supported through regular one to one supervision and had access to regular training and personal development.

People’s needs were assessed and a multi-disciplinary support plan developed to meet those needs. The service was responsive to people’s changing needs and support plans were regularly reviewed.

The staff were very caring and treated people with respect and dignity. People were fully encouraged to be involved in their care and treatment and in making daily choices. The service was committed to promoting people’s independence.

There were quality assurance audits in place to monitor the service and improvements were continuously sought. People and their relatives were encouraged to give feedback to facilitate change. There was a clear ethos of promoting person centred values and inclusion throughout the staff team.

Inspection areas

Safe

Good

Updated 27 September 2018

The service was safe.

People were safeguarded and staff knew how to recognise abuse and how to report any concerns.

Risks to people were managed and assessments were in place to manage the risk and keep people safe.

People received their medicines as prescribed.

Effective

Good

Updated 27 September 2018

The service was effective.

People�s needs were assessed before their admission and care planned to ensure it met their needs.

People were supported by staff who had the training and knowledge to support them effectively.

Staff received regular support through one to one supervision.

Staff had been trained in the Mental Capacity Act (2005) and understood and applied its principles.

Caring

Good

Updated 27 September 2018

The service was caring.

Staff were kind, compassionate and respectful and treated people and their relatives with dignity and respect.

Staff encouraged people to be fully involved in their care and to express their wishes and choices.

The service fully promoted people�s independence.

Responsive

Good

Updated 27 September 2018

The service was responsive.

Care plans were personalised and gave clear guidance for staff on how to support people.

People and their relatives knew how to raise concerns and were confident action would be taken.

People�s diverse needs were respected.

Well-led

Good

Updated 27 September 2018

The service was well-led.

The service has systems in place to monitor the quality of service.

The service looked for ways to continuously improve.

There was a clear ethos of promoting people�s independence and inclusion throughout the staff team.