Stonehaven Residential Care Home

Updated 29 January 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Stonehaven Residential Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager who was registered with CQC. A registered manager and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave a short period of notice of the inspection since the home was small and people were often out with staff in the local community.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We also contacted Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with all three people, the registered manager, a senior care worker and a care worker. We reviewed a range of records. This included one person’s care plan and medication records for all three people. We looked at one staff file in relation to recruitment. We reviewed a variety of records relating to the management of the service.

After the inspection

We contacted two relatives by phone and emailed a fire safety inspector from Northumberland Fire and Rescue Service for their feedback.

Updated 29 January 2020

About the service

Stonehaven Residential Care Home provides care, support and accommodation for up to three people with a learning disability. At the time of the inspection there were three people living at the home.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People and relatives spoke positively about the staff and the care provided. One person told us, “I’m happy here. The staff are nice to me.” A relative said, “You couldn’t wish for better.”

There were systems in place to protect people from the risk of abuse. People appeared relaxed and comfortable with staff. There were enough staff deployed to meet people’s needs. Safe recruitment procedures were followed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had choice and access to sufficient food and drink. Staff supported people to buy and prepare meals. People were supported to have access to a range of healthcare professionals to help ensure they remained healthy.

People were treated with kindness. Relatives said that staff were like family and commented on how homely Stonehaven Residential Care Home was.

People's care was developed around their wishes, preferences and goals. Social events were organised with the provider’s other services which people from Stonehaven Residential Care Home enjoyed attending. These joint events increased people’s social networks and helped promote friendships.

People and relatives were positive about the home. One relative said, “It’s very clean, comfortable and satisfying in every aspect. The rooms are lovely and they get healthy food.” A range of audits and checks were carried out to monitor the quality and safety of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 12 July 2017).

Why we inspected

This was a planned inspection based on our inspection programme.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.