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Inspection Summary


Overall summary & rating

Good

Updated 17 December 2019

About the service

95 Bromyard Road is a residential care home providing personal care to six people [females only, who may have autism and/or additional mental health support requirements] aged up to 65 and over at the time of the inspection. The service can support up to six people in one adapted building.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People liked living at the home and felt safe because staff and management were kind and caring towards them.

There was enough staff available to care for people and to spend time with them doing things people enjoyed, so the risk of people feeling anxious or isolated was reduced. People were supported to have the medicines they needed to remain well. Action was taken to ensure the risk of people becoming ill through infection was reduced and systems were in place to manage people’s safety.

People felt listened to and supported by the registered manager, service manager and staff.

The provider and the registered manager checked on the safety and quality of the care provided to people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 5 January 2018)

Why we inspected

To assure ourselves the service was meeting people’s needs, that staff had the necessary skills and experience and the management processes were effective we completed a focused inspection. We reviewed the key questions of Safe and Well Led only

Inspection areas

Safe

Good

Updated 17 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 6 January 2018

The service remains Good.

Caring

Good

Updated 6 January 2018

The service remains Good.

Responsive

Good

Updated 6 January 2018

The service remains Good.

Well-led

Good

Updated 17 December 2019

The service was well-led.

Details are in our well-Led findings below.