Haven Lodge

Updated 5 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 23/02/22 and was announced. We gave the service 24 hours’ notice of the inspection.

Updated 5 March 2022

About the service:

Haven Lodge is a residential care home that was providing personal care to 28 people aged 65 and over at the time of the inspection.

People’s experience of using this service:

People told us they felt safe and staff were able to recognise and knew how to report signs of possible abuse. Risk was safely managed with personalised assessments and detailed guidance for staff to follow.

Staffing levels were sufficient to ensure people’s needs were met promptly. Staff were caring and kind in their approach, and clearly knew people well. They told us, and we saw, records of regular training to ensure they were adhering to current best practice models. Staff worked well as a team.

Medicines were managed safely and infection control measures were robust.

People were supported and encouraged to eat and drink regularly and accessed external support services as needed. There had been a significant improvement to the building and this was part of a wider refurbishment programme which people told us had improved the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Privacy and dignity were promoted and respected at all times.

Although structured activities were limited, people said they had enough to do and appreciated when events did take place. Care records were personalised and provided current information about support offered to people.

The registered manager provided robust and sound leadership, which was supported with a comprehensive quality assurance system. People and staff were happy to live and work at Haven Lodge. All of the changes which had begun at the previous inspection were now fully implemented and embedded in service delivery.

Rating at last inspection: Requires Improvement (report published April 2018)

Why we inspected: This was a planned inspection based on the rating at the previous inspection. The service had previously been in breach of one regulation but at this inspection we found improvements had been made.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk