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Inspection Summary

Overall summary & rating


Updated 14 May 2019

About the service:

Haven Lodge is a residential care home that was providing personal care to 28 people aged 65 and over at the time of the inspection.

People’s experience of using this service:

People told us they felt safe and staff were able to recognise and knew how to report signs of possible abuse. Risk was safely managed with personalised assessments and detailed guidance for staff to follow.

Staffing levels were sufficient to ensure people’s needs were met promptly. Staff were caring and kind in their approach, and clearly knew people well. They told us, and we saw, records of regular training to ensure they were adhering to current best practice models. Staff worked well as a team.

Medicines were managed safely and infection control measures were robust.

People were supported and encouraged to eat and drink regularly and accessed external support services as needed. There had been a significant improvement to the building and this was part of a wider refurbishment programme which people told us had improved the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Privacy and dignity were promoted and respected at all times.

Although structured activities were limited, people said they had enough to do and appreciated when events did take place. Care records were personalised and provided current information about support offered to people.

The registered manager provided robust and sound leadership, which was supported with a comprehensive quality assurance system. People and staff were happy to live and work at Haven Lodge. All of the changes which had begun at the previous inspection were now fully implemented and embedded in service delivery.

Rating at last inspection: Requires Improvement (report published April 2018)

Why we inspected: This was a planned inspection based on the rating at the previous inspection. The service had previously been in breach of one regulation but at this inspection we found improvements had been made.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 14 May 2019

The service was safe.

Details are in our Safe findings below.



Updated 14 May 2019

The service was effective.

Details are in our Effective findings below.



Updated 14 May 2019

The service was caring.

Details are in our Caring findings below.



Updated 14 May 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 14 May 2019

The service was well-led.

Details are in our Well-Led findings below.