Esk Moors Caring Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing, and communication needs with them.
People told us they, their relatives, or social workers were involved in initial discussions and planning, and there was clear evidence that reviews had taken place. Care plans contained comprehensive assessments, including detailed information about personal care, mobility, communication, home environment risks, and medical needs, ensuring staff understood what mattered to each person.
Relatives confirmed the service checked in routinely and reviewed plans when required, helping maintain up-to-date, person-centred assessments. One relative described annual review conversations and said the service remained responsive to any changes. Care records across multiple plans showed thorough assessments covering health conditions, risks, equipment, personal preferences, and dependency levels, demonstrating a consistent and structured approach to evaluating and updating people’s needs.
 

The provider planned and delivered people’s care and treatment with them, in line with legislation and evidence based good practice. People told us staff supported them appropriately with personal care, food, drink, and daily routines, adapting their approach to meet individual needs while promoting safe, effective care.

Care plans contained detailed, structured information informed by thorough assessments, including personal care requirements, mobility needs, communication preferences, medical conditions, and risk management. This ensured staff had clear, evidence-based guidance to follow.

People also reported consistent, competent delivery of care by staff who understood their needs well. One person noted that staff demonstrated the right skills and worked in line with guidance, including applying prescribed creams correctly and following safe procedures.

Staff and health teams worked well together to support people and ensure continuity of care. People told us carers communicated effectively, using daily records to share important updates so individuals only needed to ‘tell their story once.’ Relatives confirmed that staff checked in routinely and reviewed plans when needed, which supported smooth coordination between care staff, managers, and external professionals.

Records showed the provider routinely collaborated with other agencies, including GPs and social workers, to ensure people received consistent and joined up care. Team meetings were used to share updates, discuss concerns and agree actions, demonstrating clear communication channels that supported effective teamwork across the service.

The provider supported people to manage their health and wellbeing in ways that promoted independence, choice, and control. People told us carers helped them maintain healthy routines, including preparing appropriate meals and drinks or supporting them to make their own food where possible. Staff also monitored people’s wellbeing during daily care tasks, such as staying nearby during showers to prevent falls, ensuring safety while enabling people to retain independence in personal care.

Relatives confirmed the service checked in routinely and reviewed care when needed, helping ensure health needs continued to be met and adjusted over time. Care plans contained detailed information about people’s physical health, mobility, diet, and medical needs, guiding staff to deliver care that supported healthier daily living.

The provider routinely monitored people’s care and treatment to continuously improve it and ensure outcomes remained positive. Daily notes were detailed, checked regularly, and any emerging issues were promptly escalated to the office and shared with the next carer, helping staff identify and respond to changes quickly. Review meetings were also held, with care plans updated to reflect people's changing needs and maintain effective, person-centred care. Relatives confirmed the service checked in routinely and reviewed support as required, ensuring people’s outcomes continued to be met over time.

The provider ensured people were informed about their rights around consent and that care and treatment were delivered in line with people’s wishes. Care plans were signed to confirm understanding and agreement, and where relatives were involved, documentation recorded who held responsibility, including where power of attorney for health and wellbeing applied. People told us staff explained what they were doing and supported them to make decisions about their care, promoting choice and control. Records showed consent was revisited during care plan updates, ensuring decisions remained valid and person-centred.