- Homecare service
Esk Moors Caring Ltd
Assessment report published 30 March 2026
Contents
Ratings
Our view of the service
This assessment took place on 18 February 2026. This was a planned comprehensive assessment completed under the single assessment framework whichis based on a set of quality statements. They are arranged under topic areas and describe what good care looks like.
Esk Moors Caring is a domiciliary care service supporting adults with a range of needs in their own homes, including older and younger people, people with dementia and those with physical disabilities. At the time of the inspection 17 people were receiving a service.
People continued to receive good quality, person centred care. They told us staff were kind, respectful and attentive, and that carers understood their routines, preferences and what mattered to them. Staff promoted independence and choice, adapting support sensitively when people’s needs changed.
Risks were assessed and managed well. Staff recognised individual vulnerabilities, responded appropriately to concerns and worked with people to help them stay safe. Systems for safeguarding, managing medicines and preventing infection were applied consistently.
Care was delivered in line with best practice, and assessments were thorough and regularly reviewed. Staff communicated well with each other and external professionals, helping ensure continuity and joined up care.
The service was well led, with a visible and supportive registered manager. Governance systems were effective, with regular audits, oversight of care documentation and a strong learning culture that supported ongoing improvement. Staff felt valued, listened to and confident to raise concerns.
People and relatives were consistently positive about the service and the reliability of care provided. There were no breaches of regulation, and previous good practice had been sustained.
People's experience of this service
People experienced a caring, respectful, and person-centred service where they felt safe, listened to and supported in ways that maintained dignity, independence, and equality. People consistently reported positive experiences of the care they received. They told us staff were ‘kind, respectful and supportive,’ and that carers took time to build meaningful relationships that helped people feel comfortable and well cared for. Several people described staff as ‘warm’ and ‘attentive’ noting that carers interacted patiently and ensured they felt valued. People felt their dignity and privacy were promoted. They described staff providing reassurance whilst maintaining safety and respecting personal boundaries, such as remaining nearby during personal care without intruding. Staff were attentive to emotional wellbeing, adjusting their approach sensitively when individuals appeared less confident, anxious, or disengaged. People said they were involved in day-to-day decisions and that carers respected their choices and preferences. Staff encouraged people to stay as independent as possible, including preparing food or completing routines where they preferred to do so themselves. Feedback showed staff understood those at greater risk of inequality or harm, including people vulnerable to financial exploitation or with additional emotional or health related needs. People said the service was reliable, with carers usually arriving on time, staying for the agreed duration, and communicating clearly if there were delays. People valued the service’s efforts to reduce isolation and maintain community connections, particularly in this rural area. The provider offered accessible activities and supported access to a community vehicle for appointments and social events. During severe weather, staff made proactive welfare calls to ensure people remained safe and supported.