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Inspection carried out on 18 July 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

John Street Medical Practice was acquired by Hope Citadel Healthcare in October 2016. We carried out an announced comprehensive inspection on 18 July 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • The practice had clearly defined systems to minimise risks to patient safety.
  • Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
  • Some members of staff were trained translators in response to the ethnicity of the practice population.
  • Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available.
  • Patients we spoke with said they found it easy to make an appointment with a GP with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of the requirements of the duty of candour.

We saw areas of outstanding practice:

  • The practice employed focused care workers who were able to provide social and medical care for patients in need. Staff were also able to access counsellors if they required them.

  • English lessons for female patients were provided by the focused care worker which would build confidence and help patients integrate into the community and increase employability.

The area where the provider should make improvement is:

  • Identify patients caring for others and offer support as required.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice