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Archived: Oaken Holt House Nursing & Residential Home

The provider of this service changed - see old profile

The provider of this service changed - see new profile

Reports


Inspection carried out on 2 November 2012

During a routine inspection

There was good regard for people's privacy and dignity at the home. Care plans reflected people's wishes and preferences. Staff conveyed respect for people when speaking with us and in the language they used in records.

People commented positively about standards of catering, activities and staff. Care plans were in place for each person which outlined their needs and how these were to be met. Risk assessments had been written to reduce the likelihood of people being injured or harmed. All documentation we looked at had been kept up to date and regularly reviewed.

Medication was managed safely. We found practices and records to be in good order. ''As required'' medicines to calm people were only administered when absolutely necessary.

Staff told us they felt supported in their roles. They spoke positively of the manager and felt they were listened to. We found there were appropriate systems in place to induct new staff. Systems were in place to supervise and appraise staff. Training was provided to make sure staff had the skills and knowledge to meet people's needs.

There was regular monitoring of the service. We found surveys had been sent to people to seek their views. Audits had been undertaken of various areas of practice. There were no action plans in place where improvements were indicated from the surveys and audits. The manager told us an overall action plan would be produced to cover all areas where the home needed to improve practice.