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Archived: Oaken Holt House Nursing & Residential Home

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Inspection report

Date of Inspection: 2 November 2012
Date of Publication: 28 November 2012
Inspection Report published 28 November 2012 PDF | 83.05 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 November 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We saw people’s privacy, dignity and independence were respected. All personal care was carried out in private areas of the building. Bedrooms were single occupancy and all but a few had en suite facilities. People had been supported to look well groomed and to dress appropriately for the weather conditions. People could spend time in the communal areas or in their bedrooms. Many of the bedrooms we saw had comfortable seating areas where people could watch television, listen to the radio or read. All of the bedrooms we saw had been personalised and arranged to reflect people's different tastes. This made them look homely and comfortable.

We saw equipment had been provided to assist people. A senior nurse told us the home had been provided with all the equipment it needed to be able to meet people's needs safely. Grab rails had been fitted to help people manage independently. Bathrooms and toilets had locks to protect people's privacy.

Staff conveyed respect for people when speaking with us during the course of the inspection. We saw there was use of appropriate language and terminology in people's care plans and daily notes. We heard a nurse speak to a visitor with courtesy and respect when discussing their relative's condition. This conveyed a professional approach.

People who use the service understood the care and treatment choices available to them. Care plans had been written in a person centred way. They reflected people's choices and preferences for their care. We saw examples of people's relatives being involved with care plans and other documents where the person did not have capacity to consent. This helped to ensure care was delivered appropriately and sensitively.

People who use the service were given appropriate information and support regarding their care or treatment. We spoke with five people. Each had visited the service before admission and their needs had been assessed. Each person knew the home's general practitioner by name. They felt their healthcare needs were addressed promptly and appropriately.

Information about activities was displayed in the entrance hall. Menus were provided outside of the main dining room and also on individual tables.