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Hopes Green Requires improvement

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating

Requires improvement

Updated 31 March 2021

About the service

Hopes Green is a residential care home that was providing personal care and accommodation for up to 50 older people, some of whom had physical frailty or were living with dementia. On the day of the inspection, there were 47 people living at the service.

People’s experience of using this service and what we found

People were not always protected from the risk of infection. Government guidelines were not always followed to minimise the risk of infection from COVID-19. Staff did not always wear appropriate personal protective equipment (PPE).

Systems were not always effective in identifying and addressing areas for improvement to ensure a high-quality service.

People were supported by a consistent staff team who were safely recruited and there were enough staff to meet people’s needs.

The service had received positive compliments from relatives. Staff told us they felt supported by the registered manager and were able to raise concerns.

For more details, please see the full report which is on the CQC website at

The last rating for this service was requires improvement (published 18 April 2019)

The provider completed an action plan after the last inspection to show what they would do and by when to improve.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Hopes Green on our website at

Why we inspected

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

We received concerns in relation to infection control and care practice. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection. The overall rating for the service has remained at requires improvement. This is based on the findings at this inspection.


We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service.

We have identified breaches in relation to preventing and controlling infection. Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 31 March 2021

The service was not always safe.

Details are in our safe findings below.



Updated 31 March 2021



Updated 31 March 2021



Updated 31 March 2021


Requires improvement

Updated 31 March 2021

The service was not always well led.

Details are in our well led findings below.