Archived: Platform

People we spoke with said they were happy with the support they received. Everyone was complimentary about the staff who supported them and told us they were well supported. One person said, 'I wouldn't change my support worker for the world. I look forward to our meetings, they are so helpful.' Another person said, 'They are very good at their job.'

We were told by people who used the service staff included and respected their wishes, and people confirmed they were asked for their opinion at all times.

People who used the service were supported by suitably skilled and experienced staff.

People we spoke with told us they would tell their support worker if they were worried about anything. One person told us, "If I have a complaint I know Platform would do something about it."

Feedback from people's surveys said they were, "Very happy with the service.' 'The staff were friendly and helpful" and 'I liked the amount of information given." We saw care plans were detailed and included different options where these were appropriate and this enabled people to make an informed choice.

Staff confirmed that they had attended safeguarding training. They were aware of the policies and procedures in place to guide them on how to report and recognise abuse.