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Inspection Summary


Overall summary & rating

Good

Updated 28 October 2017

We carried out an unannounced inspection on 03 August 2017. This was the first inspection of the service. 78 Croydon Road provides support for up to seven people living in the community recovering from mental health, drug or alcohol problems. On the day of our inspection there were seven people using the service.

The service had a registered manager in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe. Medicines were stored securely and managed safely. There were appropriate safeguarding procedures in place and staff were able to demonstrate a clear understanding of these procedures. There were enough staff deployed to meet people’s needs. The provider undertook appropriate recruitment checks before staff started work.

Staff training was up to date and staff were supported through formal supervisions and appraisals. The registered manager and staff understood the Mental Capacity Act 2005 (MCA) and acted according to this legislation. People were supported to have enough to eat and drink and had access to health care professionals when needed.

People told us that staff were kind, caring and treated them with respect. People’s privacy and dignity was respected and people were encouraged to be as independent as possible.

Care plans were person-centred and reviewed on a regular basis. People had access to a variety of activities. People had knew how to make a complaint and should they need to it. Resident meetings were held on a regular basis to gather people’s views about the service.

There were systems in place to monitor and improve the quality of the service. Regular staff meetings were held to drive improvements. Staff were complimentary about the manager who they said was open and approachable.

Inspection areas

Safe

Good

Updated 28 October 2017

The service was safe.

Medicines were stored securely and managed safely.

Appropriate safeguarding adults procedures were in place staff understood how to safeguard the people they supported from abuse.

There were enough staff deployed to meet people�s needs.

Appropriate recruitment checks were carried out before staff started work.

Effective

Good

Updated 28 October 2017

The service was effective.

Staff training was up to date and staff were supported through formal supervisions and appraisals.

The registered manager and staff demonstrated a clear understanding of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards and acted according to this legislation.

People were supported to have enough to eat and drink and had access to health care professionals when needed.

Caring

Good

Updated 28 October 2017

The service was caring.

Staff were kind, caring and treated people with respect.

People�s privacy and dignity was respected.

People were encouraged to be as independent as possible.

Responsive

Good

Updated 28 October 2017

The service was responsive.

Care plans were person-centred and reviewed on a regular basis.

People had access to a variety of activities.

People had access to the complaints policy should they need it.

Resident meetings were held on a regular basis to gather people�s views about the service

Well-led

Good

Updated 28 October 2017

The service was well-led.

There were systems in place to monitor and improve the quality of the service.

Regular staff meetings were held to drive improvements.

Staff were complimentary about the manager who they said was open and approachable.