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Archived: Edward Hain Hospital

The provider of this service changed - see old profile

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Reports


Inspection carried out on 8 July 2013

During a routine inspection

People we spoke with who used the service referred to themselves as patients. Therefore in this report we will use the same terminology. This inspection looked at five key outcome areas: consent to care, the provision of care, the suitability of the premises, staff training and supervision, and quality monitoring.

We spent time on the ward and talked to three patients who had received treatment on the ward. They were all positive about the care they had received. Comments made by patients included �the staff are wonderful�, �they [the staff] always explain what is going to happen�, and �I have no concerns, but I wouldn�t hesitate to say something if I did�. Patients told us the staff always asked for their consent before providing care and treatment. One person said the staff had explained their treatment to them fully and in a way that was clear and understandable.

We saw the premises were clean throughout, and the hospital provided a safe environment.

People were cared for by staff that were supported to deliver care and treatment safely and to an appropriate standard.

The hospital had quality assurance processes in place to monitor and improve the services they provided.

Inspection carried out on 22 January 2013

During a routine inspection

People who used the service we spoke with referred to themselves as patients. Therefore in this report we will use the same terminology.

We spent time on the ward and talked to five patients who were receiving treatment on the ward. They were all positive about the care they had received. Comments made included �You could not fault the place, it�s like being with family�, �staff are lovely and treat us with respect at all times�, �they are lovely to me here and treat everybody as an individual at all times� and �the staff are so very good, so patient and I have received excellent treatment and they explain everything so well�.

One patient told us they were going home on the day of our inspection, but would have been happy to stay. Another said they had felt apprehensive before being admitted but now felt quite happy and relaxed.

Patients told us that the staff always asked for their consent before providing care and treatment. One person said the staff had explained their treatment to them fully and in a way that was clear and understandable.

We observed that medication practices were well managed and carried out in line with the hospitals policies and procedures. This ensured the safety of patients at the hospital.

Inspection carried out on 18 January 2012

During a routine inspection

People told us that they were happy with the care and support they received at Edward Hain Hospital, one person told us, �This is the best hospital, I have done the rounds and this is the best� whilst another person said �I feel pampered�.

We were told that people are involved in decisions about their care and that they are asked for consent when care is provided. Comments included �They always ask for consent before taking blood and things like that� and �They tell you what�s going on�.

The people we spoke with thought that staff were caring and treated them with respect and consideration. We were told that �The staff are all very approachable, I have not had cause to test the bell but staff come if you call�, �Visitors can come out of hours if you ask, nothing is too much trouble� and �The staff are very kind and caring � I have no complaints�.

The people staying at Edward Hain generally felt that there were sufficient staff.

People told us,

�It�s a good job they are so nice here or I would go mad�

�If you press the buzzer they come in a reasonable time�.

�Staff seem a bit pushed at times during the day �

�Its very nice and clean�