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Archived: Liskeard Community Hospital

This service was previously managed by a different provider - see old profile

The provider of this service changed - see new profile

Reports


Inspection carried out on 20 November 2013

During a routine inspection

Liskeard Community Hospital, run by Peninsula Community Health, provided inpatient services on Willow ward (19 beds) and Oak ward (33 beds 25 currently in use), outpatient services on behalf of Peninsula Community Health and Royal Cornwall Hospital Trust, therapy services such as physiotherapy and an X-ray department open Monday to Saturday from 9am to 5pm. The hospital also had a minor injuries unit (MIU) open daily from 8am to 10pm.

During the inspection we had a tour of the whole hospital and spent some time on the MIU, Willow ward and Oak ward.

We saw care records were detailed and gave direction as to the care and support people needed. They had been regularly updated. Patients we spoke with told us staff had discussed their care and support needs with them whilst they were in hospital and they were aware of their discharge plans.

Patients and staff we spoke with told us they thought there were enough staff on duty.

People were cared for by staff who were properly supported to deliver care and treatment safely and to an appropriate standard.

We saw evidence of ongoing audits in areas including infection control, hand hygiene, and falls.

There was an effective complaints system available.

Inspection carried out on 21 January 2013

During a routine inspection

People who used the service we spoke with referred to themselves as patients. Therefore in this report we will use the same terminology.

We spent time on the wards and talked to five patients who were receiving treatment and three visitors. The patients were all positive about the care they had received. Comments made included “You could not fault the place, it’s like being with family”, “staff are lovely and treat us with respect at all times”, “they (staff) are lovely to me here and treat everybody as an individual at all times” and “the staff are so very good, so patient and I have received excellent treatment and they explain everything so well”.

Patients told us the staff always asked for their consent before providing care and treatment. One person said the staff had explained their treatment to them fully and in a way that was clear and understandable.

The visitors we spoke with told us they were happy with the care their relative had received.

Staff told us they thought there were sufficient staff employed and on duty to meet the needs of the patients.