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Archived: Right at Home (Sutton & Epsom)

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All reports

Inspection report

Date of Inspection: 1 May 2012
Date of Publication: 23 May 2012
Inspection Report published 23 May 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

The provider had put in place systems to ensure that staff had the skills and training needed to provide safe and appropriate care to people who use the service. This included personal development plans for all staff that identified their specific training needs and implementing supervision meetings with staff to review their performance.

The provider was meeting this standard.

User experience

People who use the service and their representatives told us staff were friendly, helpful and competent. They told us they were able to meet staff before they started providing care and support to decide if they liked them. One representative said the service had matched the member of staff with their relative ‘perfectly’ They told us they had noticed a positive change in their relative since the member of staff had been providing care and support including an improvement in their self esteem and general appearance. They said they would rate the member of staff’s skills as ‘110%’. Another representative told us they felt staff were very nice and had the skills to look after their relative. One person told us staff ‘care about what goes on’.

Other evidence

Staff received appropriate professional development.

We looked at the records for 4 members of staff and saw that these contained information about their qualifications, skills and the training they had received to date. On one staff record we saw they had completed training in manual handling, safeguarding, fire safety and resident centred care within the last 6 months. On another staff record we saw they had received training in food safety, safeguarding, care induction and safe administration of medication training in the last 6 months. We saw that staff had personal development plans which gave details of their specific individual learning and training needs. The provider told us that staff had supervision meetings with their manager. We saw from 1 staff record that a review meeting had taken place in April 2012 and that training and development needs had been discussed with the member of staff to support them in their role.

The provider told us that there was an ongoing programme of training for all staff. We saw displayed on the wall in the office, details of planned training courses over the next 2 months for staff in safeguarding of vulnerable adults, moving and handling, first aid and food hygiene.