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Archived: Right at Home (Sutton & Epsom)

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All reports

Inspection report

Date of Inspection: 1 May 2012
Date of Publication: 23 May 2012
Inspection Report published 23 May 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Care plans have been developed and implemented that detailed the specific care and support needs of people that use the service. Staff had been given clear instructions and guidance on how to care for and support people to meet these needs. These needs were being met by staff.

The provider was meeting this standard.

User experience

People who use the service and their representatives told us the care and support they received met their needs. One representative said about their relative ‘All their needs were taken into account and they have done a superb job in meeting these’. Another person told us ‘They cover my day to day needs very well’. Representatives also told us that the daily notes written by staff after each visit provided valuable information to them about the welfare and wellbeing of their relatives. Another person told us they felt ‘comfortable’ as they knew that the member of staff providing their care and support had the appropriate experience.

Other evidence

Peoples’ needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We looked at 4 people’s care plans and saw these were person centred and comprehensive. Care plans had been written in the first person and gave detailed information about the things that were important to people using the service. These included existing medical conditions, details of family members and pets and people’s preferred routines from the moment they wake up, to when they go to bed. There were clear instructions about people’s food and drink preferences as well as their personal care routines. Other routines are also detailed and any risks attached to these are listed. There was a risk assessment in each person’s plan which detailed all the potential risks identified within people’s homes and what action must be taken by staff to minimise these risks. The risk assessment also listed any risks identified with people’s current lifestyle.

We saw from written notes completed by staff after each visit to someone’s home, that care and support was being delivered as identified in people’s care plans. For example we saw from one person’s care plan that they liked to eat soup and sandwiches for lunch at a specific time every day. We saw from the written notes that staff had met this need each day.