You are here

Archived: Right at Home (Sutton & Epsom)

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 2 July 2013
Date of Publication: 27 July 2013
Inspection Report published 27 July 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 July 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. One of the people using the service said about staff, “They do everything I want and take me where I need to go.” Another person told us, “Most importantly you get the care you need. I told the manager what I require and they have arranged for people to come in and give me what I want.” A representative of one of the people using the service said, “They have been very helpful and very accommodating.”

We looked at the records of five of the people using the service. We saw each person had a person centred care plan which set out their specific care and support needs. There was detailed information for staff about how and when these needs should be met. We also saw risk assessments had been carried out for each person, by senior staff, to identify any risks to their health, wellbeing and safety. Where appropriate, guidance was in place for staff about how to manage identified risks.

We noted care plans were reviewed by senior staff. The registered manager told us reviews had been carried out in people’s homes and representatives had been invited to attend, where appropriate. We saw one person's care plan had been reviewed and updated in response to changes in their care and support needs.

We saw care staff kept detailed daily notes in which they had recorded the care and support provided to people. We were able to check the daily notes of five of the people using the service and noted the care and support delivered by staff matched the planned care and support needs of people using the service. Representatives of people using the service told us this information had been useful to them as they had been able to check the care and support delivered by staff was what was planned.

The registered manager told us senior staff kept daily diaries in which they documented all contact from care staff. They told us this helped senior staff to respond promptly to any concerns raised by staff about people’s on going care and support, or deal with any potential staffing issues that could affect this.