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Coloplast Care Nursing and Telehealth Service Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 10 August 2021

We rated this location as outstanding because:

The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.

Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.

Staff treated patients with compassion and kindness,and respected their privacy and dignity. Staff took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.

The service developed care to meet the needs of local people, took account of patients’ individual needs, and actively encouraged people to give feedback. People could access the service when they needed it and did not have to wait too long for care needs to be addressed.

Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

A staff member who occasionally saw children did not have the best practice recommended level three safeguarding training for children.

Inspection areas

Safe

Good

Updated 10 August 2021

Effective

Outstanding

Updated 10 August 2021

Caring

Outstanding

Updated 10 August 2021

Responsive

Outstanding

Updated 10 August 2021

Well-led

Outstanding

Updated 10 August 2021

Checks on specific services

Community health services for adults

Outstanding

Updated 10 August 2021