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Inspection Summary

Overall summary & rating


Updated 28 June 2019

About the service:

Age UK Bournemouth is based in Winton and is registered to provide a foot care service to people in their own homes. This includes simple toe nail cutting, information on foot hygiene and liaison service to the NHS chiropody service.

At the time of our inspection they were providing foot care to 900 people (over a six week period) in their own homes around the Bournemouth, Poole Christchurch, and East Dorset areas.

What life is like for people using this service:

• Met characteristics of Good in all areas;

• Everyone said they had a regular staff member who visited them every six to eight weeks. People described the staff as being “Reliable.” “Very good.” And “X [staff] does a perfect job, she is clean, uses medical wipes and a protective apron. It’s all done correctly”

• People were supported to access health services promptly. Staff knew people well including their communication needs and could identify when a person was feeling unwell, or in pain or upset.

• Recruitment practises continued to be followed.

• Staff knew how to recognise and report abuse and were confident any concerns raised would be responded to by their manager.

• Risk assessments were in place to ensure people’s safety.

• There continued to be a range of checks in place to ensure the safety of the service.

• more information is in the full report

Rating at last inspection: Good (The date the last report was published was 19 October 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remains Good.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our inspection schedule for those services rated as Good. We will continue to monitor the intelligence we receive about the service. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 28 June 2019

The service was safe

Details are in our Safe findings below



Updated 28 June 2019

The service was effective

Details are in our Effective findings below.



Updated 28 June 2019

The service was caring

Details are in our Caring findings below



Updated 28 June 2019

The service was responsive

Details are in our Responsive findings below.



Updated 28 June 2019

The service was well-led

Details are in our Well-Led findings below.