Archived: Pain Solutions at Mansfield Clinic

Updated 29 July 2019

Pain Solutions at Mansfield Clinic is located at 14 Woodhouse Road, Mansfield, Nottinghamshire, NG18 2AD. The service is located on the ground floor. There is parking directly outside the building.

The provider, The Mansfield Clinic Ltd, is registered with the CQC to carry out the regulated activity of treatment of disease, disorder or injury from the location.

Pain Solutions at Mansfield Clinic provides treatments which target pain from musculoskeletal disorders using osteopathy, orthopaedic and sports medicine. Treatments include injections of anti-inflammatory drugs, shock wave therapy, massage and manipulation.

Patients can book appointments directly with the service, face to face, by phone or online. The service is open for consultations on Mondays and Fridays from 9am to 5.30pm and on Tuesdays and Thursdays from 9am to 12.30pm.

Before visiting we reviewed a range of information we hold about the service and information which was provided by the service pre-inspection.

During the inspection:

• we spoke with staff
• reviewed CQC comment cards where patients shared their views
• reviewed key documents which support the governance and delivery of the service
• made observations about the areas the service was delivered from

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 29 July 2019

This service is rated as Good overall. The service was previously inspected in June 2018.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection of Pain Solutions at Mansfield Clinic as part of our inspection programme.

Pain Solutions at Mansfield Clinic was last inspected in June 2018, but it was not rated as this was not a requirement for independent health providers at that time. Since April 2019, all independent health providers are now rated, and this inspection was undertaken to provide a rating for this service.

The clinician is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered people'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

41 patients provided feedback about the service using CQC comment cards. Patients were very positive regarding the quality of the service provided.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Patients commented that staff were kind and caring, treated them with respect and involved them in decisions about their care.
• Services were tailored to meet the needs of individual patients and were accessible.
• The culture of the practice and the way it was led and managed drove the delivery and improvement of high-quality, person-centred care.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care