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This service was previously registered at a different address - see old profile

Reports


Inspection carried out on 3 July 2018

During a routine inspection

Care service description

Support Me At Home is a domiciliary care agency that provides support to people who are living in their own homes. At the time of our inspection there were 77 people who were using the service.

Rating at last inspection

At our last inspection on 21 September 2016 we rated the service good. At this inspection we found that the key question of safe had improved to good. We also found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

Why the service is rated Good

People’s safety was maintained. Risks relating to people’s health and wellbeing and within their home environment were identified and mitigated.

Staff understood what constituted abuse and how to report any concerns. There were robust processes in place to ensure suitable staff were recruited.

Staff received training relevant to their role and were supported and observed by management to ensure they were competent in their practice.

There were enough staff to support people in a safe way and people received their care visits on time.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People were supported by caring staff who involved them in the planning of their care and who supported people to remain living independently.

Staff worked in collaboration with other agencies to ensure that people received continuity of care when moving between different services.

There were processes in place to monitor and assess the quality of service being delivered. The provider was approachable and communicated frequently with people who used the service and staff.

Further information is in the detailed findings below