We carried out a review of the data available to us about Creative Support - Gateshead Service on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Creative Support - Gateshead Service, you can give feedback on this service.
Creative Support - Gateshead Service provides care and support in a 'supported living' setting, so that people can live as independently as possible. Care and housing are provided under separate contractual agreements. The Care Quality Commission does not regulate premises used for supported living. At the time of the inspection personal care was provided to two people. This inspection looked at the personal care and support provided.
People's experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
This service was able to demonstrate how they were meeting the underpinning principles of Right Support, Right Care, Right Culture. For instance, people led meaningful lives that included control, choice, and independence. Support was person-centred support, appropriate and inclusive.
People were safeguarded from the risk of abuse. They felt safe and confident with staff who supported them. Staff understood safeguarding procedures and the provider had appropriate policies and systems in place.
People's care plans were detailed. Staff knew people well and helped them make plans to achieve their goals and aspirations. Outcomes were good but some person-centred care planning needed updating and there was a consensus of professional opinion that staff needed to support a person more proactively. We have made a recommendation about this.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were patient and kind. People were involved in regular care planning reviews. Staff understood and acted on the best way to communicate with and involve people.
There was a positive culture at the service. Staff felt valued and spoke highly of their immediate management support.
There were comprehensive systems in place to assess, monitor and improve the quality of care being provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was rated good on 30 January 2018.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.
This was the first inspection, since a change in registration in November 2016, when the service had moved to a new address.
Creative Support - Gateshead Service provides care and support in a ‘supported living’ setting, so that people can live as independently as possible. Care and housing are provided under separate contractual agreements. The Care Quality Commission does not regulate premises used for supported living. At the time of the inspection personal care was provided to one person who had been supported by the service for a number of years. This inspection looked at the personal care and support provided to the person, who had a learning disability and lived in a shared house with staff support.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We found that a safe service was provided by small staff team who were appropriately trained and supported. Established systems were in place for preventing harm and abuse. Robust arrangements had been made to protect against risks, maintain health and wellbeing, and give medicines safely.
The person using the service received effective, personalised care that was thoroughly planned and had been adapted to meet their needs. They directed and agreed to their care and the principles of mental capacity law were applied in upholding their rights.
Staff were supportive, caring and provided dignified care. They understood the individual’s preferences and supported their lifestyle and social interests. Information was given in an accessible form, helping the person to express their views and make choices.
The service had an open, inclusive culture and was well managed. Feedback was sought and there had been no complaints. The governance of the service ensured regular monitoring of standards and the quality of care provided.
Further information is in the detailed findings below.