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Rainbow Care Solutions (Redditch) Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 31 August 2019

About the service

Rainbow Care Services (Redditch) is a domiciliary care agency that provides care and support to adults who may have a range of needs which include physical disabilities, varied health conditions, learning disabilities, dementia and sensory impairments. living in their own homes. When we inspected, 50 people were being provided with personal care by the service.

People’s experience of using this service and what we found

People had comprehensive assessments, care plans and risk assessments which included information about their care and support needs and preferences. Staff understood t people’s individual needs.

Staff had received training about safeguarding adults. Although staff did not always understand some of the terms used to describe some processes, they understood their responsibilities in reporting any allegation or suspicion of harm or abuse.

Safe recruitment procedures made sure staff were safe and suitable for the work they would be undertaking. New staff did not work with people until satisfactory references and criminal record disclosures had been received.

People were treated with dignity and respect and staff showed warm and caring attitudes to the people they supported. The care and support people received reflected their personal needs and preferences. People were supported to access appropriate health care professionals and services to ensure care remained responsive to their individual needs.

The provider had processes to monitor and improve the quality of the service, there was a culture of openness and of reflection and learning. Feedback from people using the service showed people were satisfied with the care and support they received.

Rating at last inspection:

The last rating for this service was good (published 24 February 2017).

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 31 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 31 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 31 August 2019

The service was caring.

Details are in our caring findings below

Responsive

Good

Updated 31 August 2019

The service was effective.

Details are in our effective findings below.

Well-led

Good

Updated 31 August 2019

The service was well-led.

Details are in our well-led findings below.