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Ridgeway Lodge Care Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 10 September 2020

Ridgeway Lodge Care Home is a ‘care home’ providing accommodation, nursing and personal care. It is registered to provide a service for up to 61 people.

We found the following examples of good practice.

¿ The service was receiving professional visitors to the service with robust infection control procedures in place. Visitors were provided with a designated preparation area on arrival in which they were provided with guidance, personal protective equipment (PPE) and a health screening questionnaire was completed. Each visitor also had their temperatures checked by staff on arrival.

¿ The service had taken steps to alleviate feelings of loneliness or isolation being experienced by people. The service had a ‘Wellbeing Lead’ who was involved in developing activities for people and supporting telephone and video calls to their relatives and friends. The registered manager and deputy manager also told us of other actions the Wellbeing lead had taken to boost morale of people and staff; such a visit by the local fire service on a ‘Clap for Carers’ Thursday and the sharing of uniform/linen bags and small gifts for staff which had been donated by members of the community.

¿ The provider had developed a robust package of policies, procedures and guidance for locations which the registered manager had successfully implemented at the location.

Further information is in the detailed findings below.

Inspection areas

Safe

Requires improvement

Updated 10 September 2020

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 10 September 2020

Caring

Good

Updated 10 September 2020

Responsive

Requires improvement

Updated 10 September 2020

Well-led

Requires improvement

Updated 10 September 2020