Tarbock Medical Centre

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

We looked for evidence that staff protected people from avoidable harm and made sure care was delivered from environments that were clean and well maintained. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safeguarding during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Involving people to manage risks during this assessment. The score for this quality statement is based on the previous rating for Safe.

The service detected and controlled potential risks in the care environment overall. They made sure equipment, facilities and technology supported the delivery of safe care.

The service had contracts to ensure the premises were maintained. Staff and leaders completed health and safety risk assessments and undertook audits to ensure they had identified and addressed risks. Oxygen was being stored in a cupboard, and the risk assessment did not consider the need for adequate ventilation. The provider told us that this would be addressed following the assessment.

The service had a business continuity plan which was regularly reviewed and outlined how the service should continue to operate in the event of a disruption.

The service made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs.

A range of clinical and non-clinical staff worked at the service. This included, GPs, an advanced nurse practitioner, practice nurses, pharmacist and pharmacy technician. Overall, leaders ensured staff completed all mandatory training and worked within their agreed competencies. A small number of staff were overdue refresher training in some mandatory areas, however there was a plan in place to address this.

The service followed safe recruitment procedures overall when employing staff. This included identity checks, obtaining references, review of qualifications and a criminal records check. The system to ensure vaccination records were in place for all relevant staff needed improvement.

The service assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly.

The service had cleaning schedules available, which outlined how staff should clean the building and its equipment. The service demonstrated how these were monitored for completion to maintain oversight of cleaning arrangements. During our onsite visit, the service's premises and a sample of equipment reviewed was noted to be visibly clean. The service’s infection prevention and control lead conducted regular risk assessments and audits to ensure compliance and took action where necessary to mitigate any identified risks. Staff had completed relevant training in infection prevention and control.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.