Tarbock Medical Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service was exceptional at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity. Staff displayed understanding and a non-judgemental attitude towards people.

Feedback from people who used the service was highly positive for being treated with kindness, empathy and compassion. The experience of people who used the service as indicated in the National GP Patient survey showed that 93% of respondents (national average 77%) reported that their overall experience of the practice was positive. With 96% (national average 87%) indicating that the healthcare professional they saw or spoke to was good at listening to them during their last appointment and 96% of respondents (national average 86%) stating that during their last appointment the healthcare professional was good at treating them with care and concern. In addition, 96% of patients (national average 85%) found the reception and administrative team helpful.

The provider shared feedback with us that they had received through the NHS Friends and Family Test and this showed high patient satisfaction. In the period of June – August 2026, 98.7% of people (406 respondents) described the service as good or very good. CQC received feedback from 195 people as part of this assessment with 189 (97%) indicating a very positive experience of the service. This included positive feedback about the staff team and being treated with kindness and compassion.

We spoke with a range of staff in different roles and without exception they demonstrated a highly caring and supportive patient centred approach to their work.

There were arrangements to ensure confidentiality in the reception area. For example, if people were distressed or wanted to speak to reception staff in confidence, they could use a separate, designated area near to the reception desk.

The practice identified patients who may require additional support and put an alert on their records for priority attention when contacting the service. The service had identified 5% of its patient population as carers and had links with carer organisations to support them. The practice was also an Armed Forces veteran friendly, accredited practice.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.