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Inspection Summary

Overall summary & rating


Updated 27 November 2019

About the service

Priory House is a care home providing personal care for 3 people. The service can support up to 3 people.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

Staff had received training including the safeguarding of people, administration of medicines, infection control and epilepsy. Staff also informed us they had regular supervision and a yearly appraisal.

Care plans and risk assessments had been written from an assessment of the people’s needs and was updated as necessary. The staff were aware of the contents of the care plan so that they understood the individuals needs and how to support them to meet their desired goals.

The service had sufficient members of staff to cover the rota and the systems to recruit staff safely were robust.

People had access to health professionals when needed. People were supported to maintain a healthy diet and support was planned to meet the assessed nutritional and health needs.

People were supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported his practice.

People using the service shared positive relationships with the staff. Their privacy, independence and dignity was respected. We observed staff listen to and support the person to make choices. People were listened to in relation to their choices about how they wanted to be cared for. Relatives were involved in their care planning and the review of the care provided.

People received a responsive service which was adaptable to support their needs depending upon how they felt during the day. There were systems in place to assess, plan and meet their individual needs and preferences. There was a complaints procedure in place.

The registered manager told us the aim of the service was to deliver person-centred quality care. The service provided was assessed and monitored by the registered manager and members of the trust to support the person using the service to meet their needs.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 3 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 27 November 2019

The service was safe.

Details are in our safe findings below.



Updated 27 November 2019

The service was effective.

Details are in our effective findings below.



Updated 27 November 2019

The service was caring.

Details are in our caring findings below.



Updated 27 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 27 November 2019

The service was well-led.

Details are in our well-Led findings below.