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Bluebird Care Camden & Hampstead Outstanding

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Outstanding

Updated 11 January 2020

About the service

Bluebird Care Camden and Hampstead is a domiciliary care service providing care and support to people living in their own homes. At the time of our inspection the service was providing personal care to 63 people. This included people receiving a live-in care service.

The service works predominantly with older people living with age related conditions such as dementia. They also provide care and support to younger people with, for example, physical and sensory impairments, learning disabilities and mental health needs as required.

People’s experience of using this service and what we found

Staff supported people with personal care, access to the local community, shopping and preparing meals. Some people received 24-hour care to enable them to remain safely in their own homes. The care and support provided was personalised to people’s individual needs.

Staff had an excellent understanding of the care and support people required and provided this with in ways that were responsive to their needs and preferences. People's care and support had been planned and developed in partnership with them. People were regularly consulted about their views of the service. People and family members confirmed that they were happy with the care and support they received. Staff spoke positively about the people they supported. They described how they ensured that people’s dignity and privacy was maintained.

The provider and registered manager were passionate about the importance of ensuring that the service was flexible and responsive to people’s needs. People’s records showed that they had been supported to remain at home following interventions from the service in liaison with local health and social care professionals. The service had introduced an unobtrusive monitoring system. This had been used to reduce risks in relation to a person leaving their home at night and to reduce falls

There was an open, honest, caring and positive culture across the service and staff demonstrated a high value base. The registered manager and provider were supported by a team of exceptionally motivated and dedicated service managers and team leaders. The provider had invested in a range of staff benefits and rewards and had organised social and wellbeing events for staff. These were designed to increase motivation and staff told us that they appreciated this.

People consistently gave examples of the registered manager and provider and staff team as kind and caring people who maintained contact with them and responded to concerns. People and their family members told us that they would recommend the service to others.

The provider had invested in resources to ensure that added value was provided to meet people’s needs. For example, a staff member had been trained to provide health checks to people. This had resulted in prompt referrals to GPs where concerns had been identified. The introduction of a movement monitoring system had resulted in a reduction in risks to people.

The service worked with people holistically and staff understood the importance of ensuring that people were supported to maintain their interests and independence. People’s care plans included information about their preferences and interests along with guidance for staff on engaging with people to meet these. People and, where appropriate, their representatives were involved in decisions made about their care.

Systems, processes and practices were embedded to safeguard people from abuse and risk of harm. Staff understood their responsibilities in protecting people and the provider had taken immediate action to report concerns and suspicions about potential harm or abuse. Good practice guidance had been followed to keep people safe. Up to date risk assessments were in place to support people to take positive risks and remain safe.

Staffing levels were continuously reviewed to ensure there were enough staff to provide flexible and responsive care and support. Staff

Inspection areas

Safe

Good

Updated 11 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 11 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 11 January 2020

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 11 January 2020

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 11 January 2020

The service was exceptionally well-led.

Deta8ils are in our well-led findings below.