- Dentist
Perio & Implant Dental Referral Centre
Assessment report published 3 June 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 22 May 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in the London Borough of Richmond upon Thames and provides private dental care and treatment for adults.
The practice was located within the lower ground floor of the premises and was not accessible for wheelchair users. Patients who required wheelchair access were directed to alternative practices that could meet their accessibility needs.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 10 staff, of which there were 3 specialist periodontists, 1 dentist, 2 dental nurses, 1 dental therapist, 1 receptionist, 1 administrator and the practice manager who was also a registered dental nurse. We gathered feedback from staff and spoke to a range of staff during our inspection, including the principal specialist periodontist, 1 additional specialist periodontist, 1 dental nurse, the receptionist, the administrator and the practice manager.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 21 patients.
Comments included:
“I won’t go anywhere else because of the trust I have in [the specialist] and his wonderful assistant! Both are professional and so friendly. They both care and want to do their best for me. I also want to mention the lovely receptionist They are truly an amazing team!”
“The clinic has been great in my treatment - very attentive and great communication. When I had an emergency, they got onto it straightaway”.
Patients commented positively about the standards of cleanliness. “The surgery itself is clean and all hygiene precautions taken before surgery”.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. “The receptionist kept regular communications and was able to book appointments in a timely manner”.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “[The specialist] is great. He is technically brilliant but is also so good at explaining what he is going to do and why. You then have a thorough understanding of the process, so nothing is a shock”.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.