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Enabling Care for You Limited Head Office Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 9 August 2019

About the service:

Enabling Care For You is a domiciliary care agency providing support to people living in their own homes in the community. It provides personal care to children, young people, adults and families, those with physical or learning difficulties, mental illness and those who may just need practical support to see them through a particular crisis.

Not everyone using Enabling Care For You may receive a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care. At the time of the inspection, the service was supporting 49 people.

People’s experience of using this service:

The people confirmed that the service they receive had continued to be good. They said the staff were kind and caring, and they confirmed that all their current needs were being met.

People’s needs were assessed, and their care was delivered in line with current legislation. Needs were assessed before people started using the service to ensure that they were able to provide them with the care they required. This included information on religious and cultural needs. The service had policies in place to ensure that people’s rights were protected, and people were protected from discrimination.

People could involve relatives and others who were important to them when they chose the care they wanted.

People were protected from abuse and the risk of harm. There were safeguarding policies in place and the registered manager and staff knew how to identify and report concerns. Risks to the person had been assessed and there was a plan in place to minimise these risks. Care was provided by staff who were able to meet the person’s needs.

The registered manager and staff understood their responsibilities under the Mental Capacity Act 2005 and was aware of the person’s decisions and respected their choices.

People were fully involved in their care planning and received information in a way that they understood.

Care planning informed staff what people could do independently and what staff needed to do to support people. The care plans used were consistently reviewed and updated.

There were policies and procedures to ensure that peoples medicines were managed safely.

People had good relationships with staff, who were knowledgeable of their support needs, as well as likes, dislikes and interests. Staff were responsive to changes in people's health needs. If needed, they sought advice from relevant professionals.

Staff supported people to maintain a balanced diet and monitor their nutritional health when needed. People had access to GP’s and their health and wellbeing was supported by prompt referrals and access to medical care if they became unwell.

People were treated with respect and kindness. Privacy was respected, and they were supported in a dignified way. People were supported to maintain and increase their independence where appropriate

People were protected by the prevention and control of infection.

People said they felt comfortable raising any complaints or concerns with staff and the registered manager.

The registered manager recruited staff with relevant experience and the right attitude to work with people. New staff were given an induction and all staff received on-going training. There were enough staff to keep people safe and meet their needs.

The provider and registered manager made sure they monitored the service in various ways to ensure they continued to provide a good quality service that maintained people’s safety.

People were asked for feedback about the service they received.

Accidents and incidents were reported by staff in line with the provider’s policy, and the registered manager took steps to ensure that lessons were learned when things went wrong.

The registered manager attended networking events to share learning and best practice.

The provid

Inspection areas

Safe

Good

Updated 9 August 2019

The service was Safe

Details are in our Safe findings below.

Effective

Good

Updated 9 August 2019

The service was Effective

Details are in our Effective findings below.

Caring

Good

Updated 9 August 2019

The service was Caring

Details are in our Caring findings below.

Responsive

Good

Updated 9 August 2019

The service was Responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 9 August 2019

The service was Well-led

Details are in our Well-led findings below.